Return Policy

At Lithe, customer satisfaction is our priority. We want you to feel confident when shopping with us.
Due to the personal nature of intimate products, we have created a return policy that protects both our customers and ensures product safety.

1. Return Eligibility

We accept returns under the following conditions:
•The product is unused and unopened
•The original packaging is intact
•The return request is submitted within 30 days after delivery
•The product is in resalable condition
For hygiene and safety reasons, intimate products that have been opened, used, or removed from sealed packaging cannot be returned.

2. Non-Returnable Items

The following items cannot be returned:
•Used intimate products
•Opened products
•Items without original packaging
•Clearance or final sale products
•Gift cards

3. How To Request A Return

To request a return:
Contact our customer support team at:
Email: support@[yourdomain].com
Provide:
•Order number
•Product information
•Reason for return
•Photos if required
Our team will review your request and provide return instructions.
Please do not send products back before receiving approval.

4. Refund Process

Once your return is received and inspected:
•Approved refunds will be processed within 5-7 business days
•Refunds will be issued to the original payment method
Please note:
Shipping fees are non-refundable unless the item arrived damaged or incorrect.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within:

7 days after delivery

Please provide:
•Order number
•Photos/videos of the issue
We will provide a replacement or appropriate solution.

Customer Support

We are always here to help.
Email:
support@[yourdomain].com